This policy explains how iLeads Ltd (“we”, “us”, “our”) handles personal information in the Rated Traders mobile app for iPhone and Android (the “App”). The App is for tradespeople and businesses listed on Rated Traders: it lets you see your leads, quote requests and messages, contact customers and manage your business profile. It uses the same account as the Rated Traders business dashboard.
Our website privacy policy covers the Rated Traders website and dashboard. This policy covers the App.
Your account. To sign in you enter the email address and password of your Rated Traders business account. Your password is checked by our secure authentication service; we never see or store it in readable form. The App keeps you signed in by storing a session key in your phone’s secure storage (the iOS Keychain or Android Keystore).
Your profile and business details. When you edit your details in the App, we save what you enter: your name and mobile number, and your business phone number, email address, website, address, postcode and contact details. Your business details appear on your public Rated Traders profile, as they do when you edit them on the dashboard.
Photos you choose. If you set a profile picture or business logo, the App asks for access to your photo library and uploads only the image you pick. Your business logo is shown publicly on your profile. The App does not use your camera and does not read any other photos.
Your settings. Lead settings, working hours, alert preferences and which notifications you have read, archived or deleted.
Push notifications. If you allow notifications, we store your device’s push notification token, whether it is an iPhone or Android device, its model name (for example “iPhone 15”) and when the App last registered it, so we can alert you about new leads, quotes and messages on the right device. You can turn notifications off in the App or in your phone’s settings at any time.
The App shows you the leads, quote requests and messages that homeowners and other customers have sent to your business through Rated Traders, including their name, phone number, email address, postcode and job details. You can see only the enquiries sent to the businesses on your account.
When you tap Call, Text, WhatsApp or Email, the App opens your phone’s own phone, messaging, WhatsApp or email app with the customer’s details filled in. What happens after that is handled by that app and its provider, not by us. You are responsible for using customers’ details only to deal with their enquiry and in line with data protection law.
Our lawful basis is performance of our contract with you (providing the Rated Traders service you have signed up for), our legitimate interests in running and securing the service, and your consent for push notifications and photo access, which you can withdraw in your phone’s settings.
We share information only with service providers who process it for us, under contract and for these purposes:
We may also disclose information where the law requires it. Some of these providers may process data outside the UK; where they do, we rely on appropriate safeguards such as the UK International Data Transfer Addendum or adequacy regulations.
All data between the App and our servers is encrypted in transit (HTTPS). Access is controlled so that each account can only reach its own businesses’ data, and your sign-in session is kept in your phone’s secure storage. No system is completely secure, but we take appropriate technical and organisational measures to protect your information.
We keep your account and business information for as long as your account is open. Enquiries are kept for up to 2 years, as described in our website privacy policy. Push notification tokens are removed when you sign out of the App. When an account is deleted, we delete its personal information within 30 days, except where we must keep records (for example invoices) for legal or accounting reasons.
Under UK GDPR, you have the right to access, correct or delete your personal data, to object to or restrict certain processing, and to data portability. You can correct most details directly in the App or on the dashboard. To exercise any other right, email hello@ratedtraders.com or use our contact page. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).
To delete your Rated Traders account and the personal data linked to it, email hello@ratedtraders.com from the email address you sign in with, or send a request through our contact page, with the subject “Delete my account”. We will confirm the request and delete your sign-in, profile details, push tokens and uploaded images within 30 days. Any paid subscription must be cancelled first, from the Subscription page on the dashboard. Records we must keep by law, such as invoices, are kept for the required period. Uninstalling the App does not delete your account.
Business listing information that comes from public sources (such as Google business profiles) may still appear on Rated Traders as an unclaimed listing. You can ask us to remove that too.
The App is for businesses and is not intended for anyone under 18.
We may update this policy from time to time. The “Last updated” date at the top of this page shows when it last changed, and we will tell you in the App about any significant change.
Rated Traders and the App are owned and operated by iLeads Ltd, the data controller for the App, registered in England and Wales under number 11106552. Our registered office and postal address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. We are registered with the UK Information Commissioner’s Office under number ZA774850. You can contact our Data Protection Officer at that address or at hello@ratedtraders.com.