FAQ

Best Tradesmen - Best Service
  • Liability Insurance?

    Public liability insurance covers any damage or accidental injury to a third party or their property caused by you or your employees or your business. It also covers any related costs and expenses such as legal fees, as well as hospital treatment costs (including ambulance charges) that the NHS may claim from you.

    Public liability insurance will cover your employees from claims made by members of the public against you, your employees or your business, but it will not cover you from claims made by your employees against you.

    Public liability insurance does not cover claims from your employees for damage or injury; you will need to ensure that you have employer's liability insurance.

  • Feedback?

    Feedback is visible to anyone viewing a tradesman's profile.

    Job posters can leave a review once an agreement has been reached to carry out the work. They can choose to rate their comments as positive, negative or neutral.

    Your customer needs to confirm you won the job before they can leave any comments. You can request they do so by clicking “I’ve been hired” on a shortlisted job. If they have already confirmed the hire, you can click "Ask for feedback" instead.

    We recommend you chase up reviews as they will help you to win more work.

  • Billing & Settings?

    You can pay for your invoices online via Rated Traders using a credit or debit card. We accept Visa, Mastercard, Maestro.

    Online payments offer the following benefits:

    • Your account is updated almost instantly.
    • Your card details are securely stored so that future invoices can be paid quickly and easily.
  • Shortlisting?

    Once you express interest in a job, the job poster can either shortlist you or decline your interest. When a job poster shortlists you, it means that they like the look of your profile and are giving you permission to contact them directly. Contact details are automatically shared with every shortlist. When you’re shortlisted for a job, a non-refundable fee is charged.

    A maximum of 5 tradesmen can be shortlisted for each job. On average, between 1 and 2 tradesmen are shortlisted for each job. You can see how many tradesmen have been shortlisted at the bottom of every job description.

  • Job Leads?

    Each job has a pool of tradesmen who are allowed to quote. The pool is created by our system using each tradesman's distance from the job and their ranked skills as criteria for selection.

    An expanding search finds the most relevant tradesmen to put in the pool instead of using pre-defined distances and ranked skills. If a job has not received sufficient interest in the first day, the lead is sent to more tradesmen.

  • Joining Rated Traders?

    Rated Traders operates a selective application process for tradesmen. To apply, you will first need to complete a short evaluation for each of the trade categories you wish to receive leads for. If you are successful, we will activate your account and you will start to receive leads as relevant jobs are posted to the site.

  • ID Verification?

    Before our tradespeople are allowed to join, they must meet our  strict criteria which includes having CSCS certification. CSCS is the construction industry gold standard for best
    working practices and health & safety.
    This means you are only inviting certified tradespeople into your home that have undergone the following checks;

    • ID check
    • Qualification check
    • Valid health and safety Certificate
    • Trade organisation memberships
    • Current insurance
    • CRB Checked
    • interviewed
    • CRB Checked

    And just to be sure, we promise that any feedback featured on our tradespeople’s profiles is 100% uncensored.

  • How many tradesmen get shortlisted for each job?

    Customers shortlist on average between 2 and 3 tradesmen. Up to 4 tradesmen can be shortlisted but anything over 3 is rare

  • How much does Ratedtraders cost?

    When you express interest in a job, the job poster can either shortlist you or decline your interest. When a job poster shortlists you, it means that they like the look of your profile and are giving you permission to contact them directly. Contact details are automatically shared with every shortlist. When you’re shortlisted for a job, a fee is charged.

    How much will I pay for a shortlist fee?

    Shortlist fees typically range from £2 to £25, depending on the type of job. We approve jobs manually and do our best to price each shortlist fee according to the expected job value. The shortlist fee for every job will be clearly visible on the lead page, before you decide to express interest. Remember, there is no fee for expressing interest - the fee only applies if you are shortlisted.

    Are there any membership or joining fees?

    MyBuilder does not charge a membership or joining fee.

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